How value is created, captured and destroyed

@inproceedings{Bowman2010HowVI,
  title={How value is created, captured and destroyed},
  author={Cliff Bowman and V{\'e}ronique Ambrosini},
  year={2010}
}
Purpose – The purpose of this paper is to address value and the value‐creation process. It argues that the firm operating in line with investor interests, acts as both a customer and a supplier of value and considers the internal activities that reflect these motivations.Design/methodology/approach – A series of propositions are developed regarding the creation, capture and destruction of value.Findings – It is argued that two types of value‐creating activities can be identified. In addition… CONTINUE READING

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