How users reciprocate to computers: an experiment that demonstrates behavior change

  title={How users reciprocate to computers: an experiment that demonstrates behavior change},
  author={B. J. Fogg and Clifford Nass},
  journal={CHI '97 Extended Abstracts on Human Factors in Computing Systems},
  • B. Fogg, C. Nass
  • Published 1997
  • Computer Science, Psychology
  • CHI '97 Extended Abstracts on Human Factors in Computing Systems
We conducted an experiment to investigate if computers could motivate users to change their behavior. [...] Key Result Conversely, the data provide evidence of a retaliation effect.Expand

Tables and Topics from this paper

Reciprocity in Computer-Human Interaction: Source-Based, Norm-Based, and Affect-Based Explanations
Three key factors frequently cited to influence traditional notions of compliance are focused on: evaluations toward the source, normative influence (reciprocity), and affective influence (mood). Expand
Would I Lie to You? How Interaction with Chatbots Induces Dishonesty
Is dishonesty more prevalent in interaction with a machine as opposed to a human? We analyze this question using an innovative experimental setup involving the reporting of an unobservedExpand
Using behavioral patterns to assess the interaction of users and product
It is demonstrated that users show different behavioral patterns at work when using interactive products, namely execute, engage, evolve and expand, indicating that interactive products indeed are able to support users at work in a holistic way. Expand
Loyalty to computer terminals: is it anthropomorphism or consistency?
  • S. Sundar
  • Psychology, Computer Science
  • Behav. Inf. Technol.
  • 2004
The psychological tendency to behave socially with a computer is quite well documented in the literature. But does the short-term socialness of human-computer interaction extend over to long-termExpand
The Behavior Chain for Online Participation: How Successful Web Services Structure Persuasion
It is found that successful online services share a pattern of target behaviors that can be viewed as part of an overall framework that is applied to understanding persuasion patterns found online. Expand
Persuasion , Social Graces , and Computer Security
Although computer users want to behave securely, they often lack the motivation and confidence to protect themselves and their computers. In this paper, we propose a framework that harnesses aspectsExpand
Beliefs and Attributions toward Computing Technology: The Moderating Role of Social Cues in Interfaces
Results indicate that social cues moderate the relations between personality, beliefs about the social role of computing, and the attributions made, and suggest that disaggregating personality traits is theoretically and practically richer than aggregating them. Expand
Computers as persuasive social actors
This chapter describes the role of computing products as persuasive social actors. These products persuade by giving a variety of social cues that elicit social responses from their human users. TheExpand
Do people like working with computers more than human beings?
It is concluded that telling participants their partners are computers may actually improve their perceptions of interactions after they occur, and suggest that asking about social constructs will break mindlessness in human-computer interactions. Expand
Experience as a moderator of the media equation: the impact of flattery and praise
The study explored the potential moderating effect of experience on the impact of flattery from a computer, and found that high experience participants tended to believe that the computer spoke the truth, experienced more positive affect as a result ofFlattery, and judged the computer's performance more favourably. Expand


Silicon sycophants: the effects of computers that flatter
  • B. Fogg, C. Nass
  • Psychology, Computer Science
  • Int. J. Hum. Comput. Stud.
  • 1997
The study concludes that the effects of flattery from a computer can produce the same general effects asFlattery from humans, as described in the psychology literature. Expand
Can computer personalities be human personalities?
The present study demonstrates that (1) computer personalities can be easily created using a minimal set of cues, and (2) that people will respond to these personalities in the same way they wouldExpand
The manner in which the concept of reciprocity is implicated in functional theory is explored, enabling a reanalysis of the concepts of "survival" and "exploitation." The need to distinguish betweenExpand
The media equation - how people treat computers, television, and new media like real people and places
This chapter discusses the media equation, which describes the role media and personality play in the development of a person's identity and aims at clarifying these roles. Expand
Influence: Science andpracfice
  • Influence: Science andpracfice
  • 1993
Influence: Science andpracfice (3rd ed.)
  • 1993