How to t(r)ap user's mental models

@inproceedings{Sasse1989HowTT,
  title={How to t(r)ap user's mental models},
  author={M. Angela Sasse},
  booktitle={Informatics and Psychology Workshop},
  year={1989}
}
Abstract The paper discusses current approaches to tapping users' mental models of complex devices, and argues that most experimental studies in the area suffer from two methodological shortcomings. The first problem described is over-interpretation of performance data - often the only dependent variables in the design. The second problem is lack of ecological validity : the devices used are often rather artificial, and one-off studies with a short time of interaction between users and system… CONTINUE READING

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