How to respond to a complaint positively - good practice.

Abstract

This article gives an overview of complaints, what they are, the underlying reasons why patients make complaints and gives some guidance on how to respond well to complaints. The ethical perspective of complaints is considered, in particular, that patients have a right to make a complaint if they are unsatisfied by the care and treatment they receive from… (More)

Cite this paper

@article{Brooks2015HowTR, title={How to respond to a complaint positively - good practice.}, author={J Margo Brooks}, journal={Primary dental journal}, year={2015}, volume={4 1}, pages={44-7} }