How to achieve comprehensive teamwork in your pediatric dental office through total quality management (TQM).

  • Edward S Nacht
  • Published 1995 in The Journal of clinical pediatric dentistry

Abstract

Teamwork is considered the key to success in any organization. Total Quality Management (TQM) is a systematic process that optimizes quality and copes with change. The process includes customer satisfaction, as the ultimate criterion of quality; worker empowerment; and reliance on statistical process, rather than inspection and continuous improvement… (More)

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