How has NHS Direct changed primary care provision?


We studied a general practice cooperative in west London that served 900,000 patients. The telephone triage service subsequently became a pilot for the national service, NHS Direct. Both quantitative and qualitative data were used for the study. The quantitative data consisted of the (anonymized) patient computer records available on the telephone triage… (More)


Cite this paper

@article{Mark2003HowHN, title={How has NHS Direct changed primary care provision?}, author={Annabelle L. Mark and Ifan D. H. Shepherd}, journal={Journal of telemedicine and telecare}, year={2003}, volume={9 Suppl 1}, pages={S57-9} }