How does the application of an IT service innovation affect firm performance? A theoretical framework and empirical analysis on e-commerce

@article{Ordanini2010HowDT,
  title={How does the application of an IT service innovation affect firm performance? A theoretical framework and empirical analysis on e-commerce},
  author={Andrea Ordanini and Gaia Rubera},
  journal={Information & Management},
  year={2010},
  volume={47},
  pages={60-67}
}
Understanding the effects of IT-related innovations on firm performance is crucial for businesses. Extant research has investigated the implications of IT innovations and provided some important findings, but the varied theoretical approaches have produced results that are often ambiguous: thus there is a need to examine the process further. We attempted to provide a systematic, theoretically informed framework for understanding the conditions that may enhance (or hinder) the potential of IT… CONTINUE READING

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