How can health care organizations be reliably compared?: Lessons from a national survey of patient experience.

Abstract

BACKGROUND Patient experience is increasingly used to assess organizational performance, for example in public reporting or pay-for-performance schemes. Conventional approaches using 95% confidence intervals are commonly used to determine required survey samples or to report performance but these may result in unreliable organizational comparisons… (More)
DOI: 10.1097/MLR.0b013e31821b3482

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Cite this paper

@article{Lyratzopoulos2011HowCH, title={How can health care organizations be reliably compared?: Lessons from a national survey of patient experience.}, author={Georgios Lyratzopoulos and Marc N. Elliott and Josephine M Barbiere and Laura Staetsky and Charlotte A. M. Paddison and John Campbell and Martin Roland}, journal={Medical care}, year={2011}, volume={49 8}, pages={724-33} }