How can cooperative work tools support dynamic group process? bridging the specificity frontier

@inproceedings{Bernstein2000HowCC,
  title={How can cooperative work tools support dynamic group process? bridging the specificity frontier},
  author={Abraham Bernstein},
  booktitle={CSCW '00},
  year={2000}
}
In the past, most collaboration support systems have focused on either automating fixed work processes or simply supporting communication in ad-hoc processes. This results in systems that are usually inflexible and difficult to change or that provide no specific support to help users decide what to do next. This paper describes a new kind of tool that bridges the gap between these two approaches by flexibly supporting processes at many points along the spectrum: from highly specified to highly… CONTINUE READING

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