How are organisational climate models and patient satisfaction related? A competing value framework approach.

@article{Ancarani2009HowAO,
  title={How are organisational climate models and patient satisfaction related? A competing value framework approach.},
  author={Alessandro Ancarani and Carmela Di Mauro and M. D. Giammanco},
  journal={Social science & medicine},
  year={2009},
  volume={69 12},
  pages={1813-8}
}
Patient satisfaction has become an important indicator of process quality inside hospitals. Even so, the improvement of patient satisfaction cannot simply follow from the implementation of new incentives schemes and organisational arrangements; it also depends on hospitals' cultures and climates. This paper studies the impact of alternative models of organisational climate in hospital wards on patient satisfaction. Data gathered from seven public hospitals in Italy are used to explore this… CONTINUE READING