How and why people Twitter: the role that micro-blogging plays in informal communication at work

  title={How and why people Twitter: the role that micro-blogging plays in informal communication at work},
  author={Dejin Zhao and Mary Beth Rosson},
  booktitle={GROUP '09},
Micro-blogs, a relatively new phenomenon, provide a new communication channel for people to broadcast information that they likely would not share otherwise using existing channels (e.g., email, phone, IM, or weblogs). Micro-blogging has become popu-lar quite quickly, raising its potential for serving as a new informal communication medium at work, providing a variety of impacts on collaborative work (e.g., enhancing information sharing, building common ground, and sustaining a feeling of… 

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