How Should My Chatbot Interact? A Survey on Social Characteristics in Human–Chatbot Interaction Design

@article{Chaves2021HowSM,
  title={How Should My Chatbot Interact? A Survey on Social Characteristics in Human–Chatbot Interaction Design},
  author={Ana Paula Chaves and Marco Aur{\'e}lio Gerosa},
  journal={International Journal of Human–Computer Interaction},
  year={2021},
  volume={37},
  pages={729 - 758}
}
  • A. Chaves, M. Gerosa
  • Published 4 April 2019
  • Computer Science
  • International Journal of Human–Computer Interaction
The growing popularity of chatbots has brought new needs for HCI since it has changed the patterns of human interactions with computers. [] Key Result Our results provide relevant opportunities to both researchers and designers to advance human-chatbot interactions.
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