How Open Source Software Works: 'Free' User-to-User Assistance?

@article{Hippel2000HowOS,
  title={How Open Source Software Works: 'Free' User-to-User Assistance?},
  author={E. von Hippel and K. Lakhani},
  journal={MIT Sloan School of Management Working Paper Series},
  year={2000}
}
Research into free and open source software development projects has so far largely focused on how the major tasks of software development are organized and motivated. But a complete project requires the execution of “mundane but necessary” tasks as well. In this paper, we explore how the mundane but necessary task of field support is organized in the case of Apache web server software, and why some project participants are motivated to provide this service gratis to others. We find that the… Expand
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