How Implicit Beliefs Influence Trust Recovery

  title={How Implicit Beliefs Influence Trust Recovery},
  author={Michael P. Haselhuhn and Maurice E. Schweitzer and Alison M. Wood},
  journal={Psychological Science},
  pages={645 - 648}
After a trust violation, some people are quick to forgive, whereas others never trust again. In this report, we identify a key characteristic that moderates trust recovery: implicit beliefs of moral character. Individuals who believe that moral character can change over time (incremental beliefs) are more likely to trust their counterpart following an apology and trustworthy behavior than are individuals who believe that moral character cannot change (entity beliefs). We demonstrate that a… 

Figures from this paper

Perceptions of High Integrity Can Persist After Deception: How Implicit Beliefs Moderate Trust Erosion

Scholars have assumed that trust is fragile: difficult to build and easily broken. We demonstrate, however, that in some cases trust is surprisingly robust—even when harmful deception is revealed,

How Monitoring Influences Trust: A Tale of Two Faces

Monitoring changes the behavior of those who are monitored and those who monitor others. We studied behavior under different monitoring regimes in repeated trust games. We found that trustees behaved

Gender Differences In Trust, Reactions To Trust Violation, And Trust Restoration

This study examined the impact of gender on the propensity to trust, responses to the violation of trust and apologies, and the pace of subsequent trust restoration. It was hypothesized that women

Who Is Trustworthy? Predicting Trustworthy Intentions and Behavior

It is demonstrated that guilt-proneness predicts trustworthiness better than a variety of other personality measures, and sense of interpersonal responsibility is identified as the underlying mechanism by both measuring it and manipulating it directly.

Repairing Broken Trust Between Leaders and Followers: How Violation Characteristics Temper Apologies

This study examines the conditions under which apologies help to elicit forgiveness and restore trust following trust violations between leaders and followers. The intentionality and severity of

Trust after violations: Are collectivists more or less forgiving?

Trust violations occur during social interactions, yet little research has studied trust in the aftermath of violations. In this study, we examine how trustors respond to trust violations

Effect of relationship experience on trust recovery following a breach

Across two experiments, this investigation establishes the behavioral effect that greater relationship experience before a trust breach fosters trust recovery, and shows that trust recovery is facilitated with increasing relationship experience.

Trust Maintenance and Trust Repair

As an important social capital, construction and development of initial trust have been paid much attention. Trust violation, as a significant phenomenon, also begins to absorb many concerns.



Promises and Lies: Restoring Violated Trust

Trust is critical for organizations, effective management, and efficient negotiations, yet trust violations are common. Prior work has often assumed trust to be fragile—easily broken and difficult to

Implications for Trust and Trustworthiness When Institutions Change

Institutions change—in Iraq, the formerly Communist countries, and many private and public organizations. But do people adapt to the new institutional environment, and if so, how quickly? This paper

Trust, Reciprocity, and Social History

Abstract We designed an experiment to study trust and reciprocity in an investment setting. This design controls for alternative explanations of behavior including repeat game reputation effects,

Why don't I trust you now? An attributional approach to erosion of trust

Purpose – The purpose of this paper is to examine the effects of the trustor's responsibility‐attributions for a trust violation and the trustee's frequency of prior violations on the subsequent

Managers as Initiators of Trust: An Exchange Relationship Framework for Understanding Managerial Trustworthy Behavior

In many approaches to interpersonal and organizational trust, researchers focus on employees' perceptions that their managers are trustworthy. We turn the tables, however, and examine the antecedents

Trust, trust development, and trust repair.

In this chapter of The Handbook of Conflict Resolution: Theory & Practice (Deutsch, M. & Coleman, P.T., 2000), Lewicki & Wiethoff look at the relationship between trust and conflict in relationships.

Removing the shadow of suspicion: the effects of apology versus denial for repairing competence- versus integrity-based trust violations.

Investigation of the implications of an apology versus a denial for repairing trust after an alleged violation revealed that trust was repaired more successfully when mistrusted parties apologized for violations concerning matters of competence but denied culpability for violationscerning matters of integrity.

Models of Interpersonal Trust Development: Theoretical Approaches, Empirical Evidence, and Future Directions

Most research on trust has taken a static, “snapshot” view; that is, it has approached trust as an independent, mediating, or dependent variable captured by measuring trust at a single point in time.

Differential Use of Person Information in Decisions about Guilt Versus Innocence: The Role of Implicit Theories

The authors hypothesize that different people would use information differently in their social decision making depending on their implicit theory about human character traits. Past research has