How Do Users Express Their Emotions Regarding the Social System in Use? A Classification of Their Postings by Using the Emotional Analysis of Norman

@inproceedings{Mendes2014HowDU,
  title={How Do Users Express Their Emotions Regarding the Social System in Use? A Classification of Their Postings by Using the Emotional Analysis of Norman},
  author={Mar{\'i}lia Soares Mendes and Elizabeth Furtado and Vasco Furtado and Miguel Franklin de Castro},
  booktitle={HCI},
  year={2014}
}