Help Desk System with Intelligent Interface

@article{Kang1997HelpDS,
  title={Help Desk System with Intelligent Interface},
  author={Byeong Ho Kang and Kenichi Yoshida and Hiroshi Motoda and Paul Compton},
  journal={Applied Artificial Intelligence},
  year={1997},
  volume={11},
  pages={611-631}
}
Automated help desk systems should retrieve exactly the information required to assist a user as quickly and as easily as possible be it for a lay user who knows little about the domain or for an advanced user who requires more specialized information. Automated help desk systems should also be easily maintainable, as knowledge in domains where help is… CONTINUE READING