Healthscape role towards customer satisfaction in private healthcare.

  title={Healthscape role towards customer satisfaction in private healthcare.},
  author={Debajani Sahoo and Tathagata Ghosh},
  journal={International journal of health care quality assurance},
  volume={29 6},
Purpose - The purpose of this paper is to identify the motives that enforce consumers to find out the major determinants that frame healthscape in private healthcare service that leads to their satisfaction in a developing country like India. Design/methodology/approach - The generic motive dimensions are identified using an exploratory factor analysis. Next the reliability and validity of the factors are established followed by regression analysis using SPSS 20.0 s/w. Findings - This paper… CONTINUE READING

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