Healthcare capacity measurement

@inproceedings{Bamford2009HealthcareCM,
  title={Healthcare capacity measurement},
  author={David Bamford and Elizabeth Chatziaslan},
  year={2009}
}
Purpose – The purpose of this paper is to present findings from an action research intervention in the outpatient department of a National Health Service (NHS) Hospital. It investigates the perceived and actual problems of measuring capacity at a UK hospital.Design/methodology/approach – An action research methodology was adopted: relevant literature on capacity measurement and performance was reviewed; the motivation behind its usage explored. Systems requiring improvement were identified and… CONTINUE READING

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