Health care quality. Incorporating consumer perspectives.

  title={Health care quality. Incorporating consumer perspectives.},
  author={Paul D. Cleary and Susan Edgman-Levitan},
  volume={278 19},
The goal of this article is to address, from the perspective of users of the health care system (consumers), the following questions: What are the most important health care quality gaps and/or challenges; what major changes should we anticipate in this area in the near future; and what should be the role of federal and state agencies, accreditation organizations, and philanthropic foundations in addressing these challenges? We discuss the needs, challenges, and potential action steps for… CONTINUE READING