Health care from the perspective of a patient: theories for improvement.

@article{Hacquebord1994HealthCF,
  title={Health care from the perspective of a patient: theories for improvement.},
  author={H Hacquebord},
  journal={Quality management in health care},
  year={1994},
  volume={2 2},
  pages={68-75}
}
  • H Hacquebord
  • Published 1994 in Quality management in health care
The future of health care will depend on the ability of providers to produce health services that satisfy the needs of all customers at prices they can afford. This implies both innovation and improvement of quality. Quality has to start with the provider. The patients do not know what they want, although they are fast learners and can judge what they have… CONTINUE READING