Corpus ID: 1647295

HOW INFORMATION MANAGEMENT CAPABILITY INFLUENCES FIRM PERFORMANCE 1

@inproceedings{Mithas2011HOWIM,
  title={HOW INFORMATION MANAGEMENT CAPABILITY INFLUENCES FIRM PERFORMANCE 1},
  author={Sunil Mithas and Narayan Ramasubbu},
  year={2011}
}
How do information technology capabilities contribute to firm performance? This study develops a conceptual model linking IT-enabled information management capability with three important organizational capabilities (customer management capability, process management capability, and performance management capability). We argue that these three capabilities mediate the relationship between information management capability and firm performance. We use a rare archival data set from a conglomerate… Expand

Figures and Tables from this paper

How Information Management Capability Influences Firm Performance
TLDR
It is found that information management capability plays an important role in developing other firm capabilities for customer management, process management, and performance management and favorably influence customer, financial, human resources, and organizational effectiveness measures of firm performance. Expand
IT value model driven by information and services: A conceptual approach
TLDR
A hypothesis is built, that a higher quality of information and services components within an organization will lead to a better performance and provide higher value to the organization. Expand
Issues in Information Management and Effects Towards Organisational Performance
This study identifies the crucial issues in information management that affect organisational performance. The paper is based on the perusal reading of the authors based on several articles. TheExpand
Modelling quality dynamics, business value and firm performance in a big data analytics environment
TLDR
The study identifies that system quality and information quality are key to enhance business value and F PER in a big data environment and proposes that the relationship between quality and FPER is mediated by business value of big data. Expand
Information Technology and Firm Profitability: Mechanisms and Empirical Evidence
TLDR
The empirical evidence, derived using archival data from 1998 to 2003 for more than 400 global firms, suggests that IT has a positive impact on profitability, and the effect of IT investments on sales and profitability is higher than that of other discretionary investments, such as advertising and R&D. Expand
IT Capability and Firm Performance: The Mediating Roles of Interaction Praxis
We investigate how IT-capability leads to more interaction business practices, both through interorganizational systems (IOS) and social media (SM), and how they further lead to marketingExpand
Just do it: Managing IT and Cyber Risks to Protect the Value Creation
ABSTRACT The purpose of this paper is to analyze how IT and cyber risks are currently perceived by companies. These risks may have critical impacts on the protection of organizational value creationExpand
Framework for alignment of service provider value drivers with client expectations in IT services outsourcing
ABSTRACT In this competitive environment, service provider organizations are keen to create value for their client organizations. However, variations in value delivery as per client expectationsExpand
The evolution of social media and its impact on organizations and leaders
ABSTRACT This paper examines organizational impacts of social media on Fortune 100 companies over a 5-year period (2011–2016). Specifically, the study focuses on three broad areas of social mediaExpand
Perspektif Akuntansi Template
Accepted 30/06/2020 Abstract. This research aims to test whether dividend payment is affected by profitability, liquidity, leverage and firm size. This study uses logistic regression to analyseExpand

References

SHOWING 1-10 OF 75 REFERENCES
How Information Management Capability Influences Firm Performance
TLDR
It is found that information management capability plays an important role in developing other firm capabilities for customer management, process management, and performance management and favorably influence customer, financial, human resources, and organizational effectiveness measures of firm performance. Expand
A Resource-Based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation
TLDR
The concept of IT as an organizational capability is developed and empirically examining the association between IT capability and firm performance indicates that firms with high IT capability tend to outperform a control sample of firms on a variety of profit and cost-based performance measures. Expand
IT competency and firm performance: is organizational learning a missing link?
Many companies have developed strategies that include investing heavily in information technology (IT) in order to enhance their performance. Yet, this investment pays off for some companies but notExpand
Review: Information Technology and Organizational Performance: An Integrative Model of IT Business Value
TLDR
A model of IT business value is developed based on the resource-based view of the firm that integrates the various strands of research into a single framework and provides a blueprint to guide future research and facilitate knowledge accumulation and creation concerning the organizational performance impacts of information technology. Expand
Issues in Linking Information Technology Capability to Firm Performance
TLDR
Results indicate that firms with superior IT capability indeed exhibit superior current and sustained firm performance when compared to average industry performance, even after adjusting for effects of prior firm performance, but differences in the results suggest that the impact of "halo effects" and prior financial performance of firms must be taken into consideration in future tests of IT capability. Expand
The Role of Relational Information Processes and Technology Use in Customer Relationship Management
Drawing on the relationship marketing and market information processing literature streams, the authors conceptualize and measure relational information processes, or organizational routines that areExpand
Managing Information about Processes
TLDR
It is suggested that a key aspect of success in process improvement is effective management of information about process performance, even independent of information technology. Expand
Information Technology and the Performance of the Customer Service Process: A Resource-Based Analysis
TLDR
It is found that shared knowledge between IT and customer service units is a key IT capability that affects customer service process performance and moderates the impacts of explicit IT resources such as the generic information technologies used in the process. Expand
Types of Information Technology Capabilities and Their Role in Competitive Advantage: An Empirical Study
TLDR
This study contrasts the traditional thinking about competitive advantage with the resource-based view, and argues that by demarcating specific types of capabilities, it can contribute to better understanding of the sources of IT-based competitive advantage. Expand
Effect of Information Systems Resources and Capabilities on Firm Performance: A Resource-Based Perspective
TLDR
The results support the proposition that an organization's ability to use IT to support its core competencies is dependent on IS functional capabilities, which, in turn, are dependent on the nature of human, technology, and relationship resources of the IS department. Expand
...
1
2
3
4
5
...