HCI: Whose Problem Is It Anyway?

  title={HCI: Whose Problem Is It Anyway?},
  author={Gilbert Cockton and Michael D. Harrison and Barbara H. Kwasnik and Robin R. Penner and Rob Procter},
  booktitle={Engineering for Human-Computer Interaction},
This paper reviews the current state of HCI. We argue that HCI lacks a su cient understanding of the issues that e ect the usability both of computer systems, and of HCI practices in real situations of system design and implementation. In this paper, we explore these issues from the perspective of `problem ownership'. Internally, various constituencies of expertise compete to de ne and address the fundamental problems; externally, there is uncertainty and ambiguity as to the identity of the… CONTINUE READING

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