HC+: Towards a Framework for Improving Processes in Health Organizations by Means of Security and Data Quality Management

  title={HC+: Towards a Framework for Improving Processes in Health Organizations by Means of Security and Data Quality Management},
  author={Ismael Caballero and Lu{\'i}s Enrique Sanchez and Alberto Freitas and Eduardo Fern{\'a}ndez-Medina},
  journal={J. Univers. Comput. Sci.},
There is currently a need to optimize the levels of perceived quality in most public services. Some of the most critical services are those related to Health, since health and welfare are fundamental to the population as a whole. Both public and private Health organizations are therefore interested in quantifying how good their services are, and to what extent the population is satisfied with their usage. These services can be classified into two main groups: health management and clinical. The… 

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  • J. Mainz
  • Medicine, Political Science
    International journal for quality in health care : journal of the International Society for Quality in Health Care
  • 2003
Monitoring health care quality is impossible without the use of clinical indicators, and they create the basis for quality improvement and prioritization in the health care system.