HC+: Towards a Framework for Improving Processes in Health Organizations by Means of Security and Data Quality Management

@article{Caballero2012HCTA,
  title={HC+: Towards a Framework for Improving Processes in Health Organizations by Means of Security and Data Quality Management},
  author={Ismael Caballero and Lu{\'i}s Enrique Sanchez and Alberto Freitas and Eduardo Fern{\'a}ndez-Medina},
  journal={J. Univers. Comput. Sci.},
  year={2012},
  volume={18},
  pages={1703-720}
}
There is currently a need to optimize the levels of perceived quality in most public services. Some of the most critical services are those related to Health, since health and welfare are fundamental to the population as a whole. Both public and private Health organizations are therefore interested in quantifying how good their services are, and to what extent the population is satisfied with their usage. These services can be classified into two main groups: health management and clinical. The… 

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