Guilt by Design: Structuring Organizations to Elicit Guilt as an Affective Reaction to Failure

@article{Bohns2013GuiltBD,
  title={Guilt by Design: Structuring Organizations to Elicit Guilt as an Affective Reaction to Failure},
  author={Vanessa K. Bohns and Francis J. Flynn},
  journal={Organization Science},
  year={2013},
  volume={24},
  pages={1157-1173}
}
In this article, we outline a model of how organizations can effectively shape employees’ affective reactions to failure. We do not suggest that organizations eliminate the experience of negative affect following performance failures—instead, we propose that they encourage a more constructive form of negative affect (guilt) instead of a destructive one (shame). We argue that guilt responses prompt employees to take corrective action in response to mistakes, while shame responses are likely to… CONTINUE READING
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