Guide to Business Etiquette

  title={Guide to Business Etiquette},
  author={Roy A. Cook and Gwen Cook and Laura J. Yale},
1. Understanding the Rules of Etiquette. Etiquette Lessons from History. The Basis of Etiquette Today. 2. Creating a Powerful First Impression. Dressing to Make a Good Impression. Introducing Yourself and Others. Shaking Hands. Interviewing Basics. 3. Maintaining Business Relationships. Conflict Resolution. Office Romances. Business Travel. Personal Work Space. 4. Communication Etiquette. Communication Etiquette. Face-to-Face Etiquette. Telephone Etiquette. Writing Etiquette. E-mail Etiquette… CONTINUE READING