Grappling with distributed usability: a cultural-historical examination of documentation genres over four decades

@inproceedings{Spinuzzi1999GrapplingWD,
  title={Grappling with distributed usability: a cultural-historical examination of documentation genres over four decades},
  author={Clay Spinuzzi},
  booktitle={SIGDOC},
  year={1999}
}
This paper describes a cultural-historical framework for investigating usability, based on activity theory and genre theory. Rather than investigating usability as the property of a single artifact or of a user-artifact dyad, the framework approaches usability as distributed across an entire activity network. The points are illustrated through a cultural-historical examination of an information system as it evolved over four decades. 
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