Government website service quality: a study of the Irish revenue online service

@article{Connolly2010GovernmentWS,
  title={Government website service quality: a study of the Irish revenue online service},
  author={Regina Connolly and Frank Bannister and Aideen Kearney},
  journal={EJIS},
  year={2010},
  volume={19},
  pages={649-667}
}
Received: 16 June 2009 Revised: 23 October 2009 2nd Revision: 12 April 2010 Accepted: 7 July 2010 Abstract Online taxation systems have been among the most successful of e-government applications both in terms of citizen take-up and savings to the taxpayer. Understanding the factors that lead to high take-up is of potential interest to other public sector online service providers. This paper examines the quality of the online service provided by the Irish Revenue Commissioners’ tax filing and… CONTINUE READING
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