Good Wine Needs Bush: A Multilevel Analysis of National E-Government Performance and Citizen Use across European Countries

Abstract

Does national e-government performance boost e-service users? This straightforward correlation is usually taken for granted but has not yet been empirically tested. In this paper we examine the effect of national e-government performance on citizen use, using a sampling survey of about 28,000 citizens across 32 European countries. Theoretically better… (More)
DOI: 10.1145/2912160.2912166

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