Getting users involved in aligning their needs with business processes models and systems

@article{Sousa2011GettingUI,
  title={Getting users involved in aligning their needs with business processes models and systems},
  author={K{\^e}nia Soares Sousa and Hildeberto Mendonça Filho and Amandine Lievyns and Jean Vanderdonckt},
  journal={Business Proc. Manag. Journal},
  year={2011},
  volume={17},
  pages={748-786}
}