Getting past first base: Going all the way with Cognitive Work Analysis.

@article{McIlroy2011GettingPF,
  title={Getting past first base: Going all the way with Cognitive Work Analysis.},
  author={Rich C. McIlroy and Neville A. Stanton},
  journal={Applied ergonomics},
  year={2011},
  volume={42 2},
  pages={358-70}
}
This paper reports the application of Cognitive Work Analysis (CWA) to the problem of communications planning in military aviation. Applications of CWA rarely get beyond the first one or two phases; this paper presents an analysis in which all five phases have been completed. The method offers a formative description of the system, defining the set of boundaries and constraints that shape system activity in terms of work domain, recurring activities, decision making, social organisation and… CONTINUE READING
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