Generational differences : An examination of work values and generational gaps in the hospitality workforce

@inproceedings{Gursoya2015GenerationalD,
  title={Generational differences : An examination of work values and generational gaps in the hospitality workforce},
  author={Dogan Gursoya and Thomas A. Maierb and Christina G. Chic},
  year={2015}
}
  • Dogan Gursoya, Thomas A. Maierb, Christina G. Chic
  • Published 2015
The purpose of this study is to identify generational differences and similarities among hospitality employees and managers in order to develop leadership strategies and management styles that can be utilized to increase employee morale and productivity while enhancing recruitment and retention rates of highly qualified workers. Data for this study were collected through a series of in-depth focus group discussions. Findings indicated significant generational differences in world views… CONTINUE READING

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