General practitioner appointment systems, patient satisfaction, and use of accident and emergency services--a study in one geographical area.

@article{Campbell1994GeneralPA,
  title={General practitioner appointment systems, patient satisfaction, and use of accident and emergency services--a study in one geographical area.},
  author={John Campbell},
  journal={Family practice},
  year={1994},
  volume={11 4},
  pages={
          438-45
        }
}
This study examines the relationship between (i) measures of how appointment systems work; (ii) patients' views of the arrangements for seeing their general practitioner; and (iii) practice self-referral rates to accident and emergency departments (A&E). Nineteen general practices and one district general hospital A&E department in West Lothian, Scotland formed the setting for a prospective study employing analyses of computerized hospital records, of patients surveys, and of data collected by… CONTINUE READING
Highly Cited
This paper has 40 citations. REVIEW CITATIONS
Tweets
This paper has been referenced on Twitter 1 time. VIEW TWEETS

Citations

Publications citing this paper.
Showing 1-10 of 20 citations