Gender and hardiness as predictors of career adaptability : an exploratory study among Black call centre agents

@inproceedings{Coetzee2015GenderAH,
  title={Gender and hardiness as predictors of career adaptability : an exploratory study among Black call centre agents},
  author={Melinde Coetzee and Nathaniel Harry},
  year={2015}
}
The call centre career poses developmental challenges that require high levels of hardiness and career adaptability. This article explores whether call centre agents’ gender and hardiness significantly and positively predicted their career adaptability, and whether women and men differed significantly regarding their hardiness and career adaptability. A cross-sectional survey was conducted with a sample of 409 early-career B l ack African call centre agents (mean age = 32 years; 66% females… CONTINUE READING

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