Gap analysis of patient meal service perceptions.

@article{Hwang2003GapAO,
  title={Gap analysis of patient meal service perceptions.},
  author={L. J. Hwang and Anita Eves and Terry Desombre},
  journal={International journal of health care quality assurance incorporating Leadership in health services},
  year={2003},
  volume={16 2-3},
  pages={143-53}
}
The provision of food and drinks to patients remains a largely unexplored, multidimensional phenomenon. In an attempt to ameliorate this lack of understanding, a survey utilising a modified SERVQUAL instrument measured on a seven-point Likert scale was carried out on-site at four NHS acute trusts for the purpose of assessing the perceptions and expectations of meal attributes and their importance in determining patient satisfaction. The results of factor analysis found three dimensions: food… CONTINUE READING

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