Fuzzy multicriteria models for quality function deployment

  title={Fuzzy multicriteria models for quality function deployment},
  author={Kwang-Jae Kim and Herbert Moskowitz and Anoop K. Dhingra and Gerald W. Evans},
  journal={European Journal of Operational Research},
An integrated formulation and solution approach to Quality Function Deployment (QFD) is presented. Various models are developed by de®ning the major model components (namely, system parameters, objectives, and constraints) in a crisp or fuzzy way using multiattribute value theory combined with fuzzy regression and fuzzy optimization theory. The proposed approach would allow a design team to reconcile tradeo€s among the various performance characteristics representing customer satisfaction as… CONTINUE READING


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