Future Service Models and the Convergence of Functions

  title={Future Service Models and the Convergence of Functions},
  author={Stuart A. Sutton},
  journal={The Reference Librarian},
  • Stuart A. Sutton
  • Published 1996
  • Computer Science
  • The Reference Librarian
  • This article explores the future of reference librarianship within the context of the enabling technologies that will chart the course of develoment of libraries in the coming decades. It defines a typology of library types ranging from the traditional to the digital in order to explicate shifts in human/machine intermediation and issues of access to both primary and secondary information. It fiames developments in the emerging consultative, value-added model of service that will dominate the… CONTINUE READING
    31 Citations

    Topics from this paper

    Discovering the information professional: organisational culture in a digital world
    • 8
    The Reference Interview Revisited: Librarian-patron Interaction in the Virtual Environment
    • 8
    • Highly Influenced
    • PDF
    1 2 3
    • 19
    • Highly Influenced
    Building the hybrid library: a review of UK activities
    • 15
    What is the hybrid library?
    • 121