From expert-derived user needs to user-perceived ease of use and usefulness: A two-phase mixed-methods evaluation framework

Abstract

Underspecified user needs and frequent lack of a gold standard reference are typical barriers to technology evaluation. To address this problem, this paper presents a two-phase evaluation framework involving usability experts (phase 1) and end-users (phase 2). In phase 1, a cross-system functionality alignment between expert-derived user needs and system… (More)
DOI: 10.1016/j.jbi.2013.12.004

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