From ethnographic record to system design

  title={From ethnographic record to system design},
  author={John A. Hughes and Dave W. Randall and Dan Shapiro},
  journal={Computer Supported Cooperative Work (CSCW)},
This paper explores the issues involved in moving from ethnographic explorations of work in context to a practical contribution to system design. It does so using the example of an interdisciplinary research project involving sociologists and computer scientists in the domain of air traffic control systems. It forms a pair with another paper (Sommerville et al., 1992) exploring these questions from the perspective of our computer science partners. We characterise ethnography as a research… CONTINUE READING
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Publications referenced by this paper.
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Highly Influential
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