From asp to web services: identifying key performance areas and indicators for healthcare

@inproceedings{Guah2004FromAT,
  title={From asp to web services: identifying key performance areas and indicators for healthcare},
  author={Matthew W. Guah and Wendy L. Currie},
  booktitle={ECIS},
  year={2004}
}
Value creation from e-business for customers in healthcare is an important topic in academic and practitioner circles. This chapter reports the findings from a two-year research study, which found that disappointing results from the muchhyped application service provider (ASP) business model is currently being replaced by perceived new opportunities from Web services. Yet past failings from ASP do not guarantee future success with Web services models, particularly as evidence shows that… CONTINUE READING

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