From an Ontology of Service Contracts to Contract Modeling in Enterprise Architecture

@article{Griffo2017FromAO,
  title={From an Ontology of Service Contracts to Contract Modeling in Enterprise Architecture},
  author={Cristine Griffo and Jo{\~a}o Paulo A. Almeida and Giancarlo Guizzardi and Julio Cesar Nardi},
  journal={2017 IEEE 21st International Enterprise Distributed Object Computing Conference (EDOC)},
  year={2017},
  pages={40-49}
}
Service contracts bind parties legally, regulating their behavior in the scope of a (business) service relationship. Given that there are legal consequences attached to service contracts, understanding the elements of a contract is key to managing services in an enterprise. After all, provisions in a service contract establish obligations and rights for service providers and customers that must be respected in service delivery. The importance of service contracts to service provisioning in an… CONTINUE READING
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