From Human Factors to Human Actors The Role of Psychology and Human-Computer Interaction Studies in Systems Design

@inproceedings{Bannon2007FromHF,
  title={From Human Factors to Human Actors The Role of Psychology and Human-Computer Interaction Studies in Systems Design},
  author={Liam J. Bannon},
  year={2007}
}
I believe that there needs to be a better understanding among researchers, and many system designers too, about the "users" of computer systems and the settings in which they work. Part of the problem resides in an implicit view of ordinary people which, if surfaced, would seem to treat people as, at worst, idiots who must be shielded from the machine, or at best, as simply sets of elementary processes or "factors" that can be studied in isolation in the laboratory. Although psychology… CONTINUE READING
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