• Corpus ID: 42930365

Framing the Conversation on Patient Experience Evaluation and measurement of patient experience

  title={Framing the Conversation on Patient Experience Evaluation and measurement of patient experience},
  author={Sherri L. LaVela and Andrew S. Gallan},
Despite the increasing presence of a variety of measures of patient health care experiences in research and policy, there remains a lack of consensus regarding measurement. The objectives of this paper were to: (1) explore and describe what is known about measures and measurement of patient experience and (2) describe evaluation approaches/methods used to assess patient experience. Patient-experience does not simply reflect clinical outcomes or adherence unique encompassing dimension that is… 
Evaluation and Measurement of Patient Experience
The objectives of this paper were to explore and describe what is known about measures and measurement of patient experience and describe evaluation approaches/ methods used to assess patient experience.
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The study showed that educational and employment status of patients determined how patients receiving ambulatory (outpatient) healthcare services perceived the quality of care in the hospitals, and there is need to institutionalize patient-centered care, while full consideration is given to the patients’ socioeconomic status.


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