Foundations for an Empirically Determined Scale of Trust in Automated Systems

  title={Foundations for an Empirically Determined Scale of Trust in Automated Systems},
  author={Jiun-Yin Jian and Ann M. Bisantz and Colin G. Drury and James Llinas},
  journal={International Journal of Cognitive Ergonomics},
One component in the successful use of automated systems is the extent to which people trust the automation to perform effectively. In order to understand the relationship between trust in computerized systems and the use of those systems, we need to be able to effectively measure trust. Although questionnaires regarding trust have been used in prior studies, these questionnaires were theoretically rather than empirically generated and did not distinguish between three potentially different… 

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