Corpus ID: 166853498

Fostering Service Excellence through Listening: What Hospitality Managers Need to Know

@inproceedings{Brownell2009FosteringSE,
  title={Fostering Service Excellence through Listening: What Hospitality Managers Need to Know},
  author={J. Brownell},
  year={2009}
}
  • J. Brownell
  • Published 2009
  • Business
  • Amid the “noise” created by increased use of computers and other technology, the ability to listen takes on increasing importance for hospitality employees. Listening is essential in the course of delivering personal, customized service. A survey of eighty-three hospitality managers found the highest agreement with the statement that effective listening is vital to business success. For hospitality organizations, that success is tightly linked to the quality of service produced by employees. At… CONTINUE READING
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