Foreword: ICT Process Improvement and Assessment

  title={Foreword: ICT Process Improvement and Assessment},
  author={Karol Fr{\"u}hauf},
  journal={2012 Eighth International Conference on the Quality of Information and Communications Technology},
Summary form only given, as follows. Many organisations only recognise their pain and use painkillers without taking into account the adverse reactions in the healthy organs. It is the art of process assessment to provide the right diagnosis. Either standards or maturity models are used as reference in assessments. There is an underlying assumption that these references define the state of the art and therefore an assessment using them provides a useful picture with hints what to keep as it is… CONTINUE READING