Fluid Models for Multi-server Queues with Abandonments

  title={Fluid Models for Multi-server Queues with Abandonments},
  author={Ward Whitt},
Deterministic fluid models are developed to provide simple first-order performance descriptions for multi-server queues with abandonment under heavy loads. Motivated by telephone call centers, the focus is on multi-server queues with a large number of servers and non-exponential service-time and time-to-abandon distributions. The first fluid model serves as an approximation for the G/GI/s + GI queueing model, which has a general stationary arrival process with arrival rate λ, independent and… CONTINUE READING
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