Fluid Models for Multi-server Queues with Abandonments

@inproceedings{Whitt2004FluidMF,
  title={Fluid Models for Multi-server Queues with Abandonments},
  author={Ward Whitt},
  year={2004}
}
Deterministic fluid models are developed to provide simple first-order performance descriptions for multi-server queues with abandonment under heavy loads. Motivated by telephone call centers, the focus is on multi-server queues with a large number of servers and non-exponential service-time and time-to-abandon distributions. The first fluid model serves as an approximation for the G/GI/s + GI queueing model, which has a general stationary arrival process with arrival rate λ, independent and… CONTINUE READING
16 Citations
14 References
Similar Papers

References

Publications referenced by this paper.
Showing 1-10 of 14 references

The impact of customers patience on delay and abandonment: some empirically-driven experiments with the M/M/n + G queue

  • A. Mandelbaum, S. Zeltyn.
  • OR Spectrum 26, 377–411.
  • 2004
Highly Influential
4 Excerpts

Stochastic-Process Limits, Springer, New York

  • W. Whitt
  • 2002
Highly Influential
3 Excerpts

Telephone circuit holding-time distributions

  • V. Bolotin
  • Proceedings of the International Teletraffic…
  • 1994
Highly Influential
4 Excerpts

Similar Papers

Loading similar papers…