Flipping healthcare: an essay by Maureen Bisognano and Dan Schummers.

@article{Bisognano2014FlippingHA,
  title={Flipping healthcare: an essay by Maureen Bisognano and Dan Schummers.},
  author={Maureen Bisognano and Dan Schummers},
  journal={BMJ},
  year={2014},
  volume={349},
  pages={g5852}
}
More than 25 years ago, a small group of thoughtful, committed healthcare leaders, including Don Berwick and Paul Batalden, began to meet as a group. The questions that brought them together were: Is the quality of healthcare good? Is it excellent? Could it be better? For answers, the group looked outside healthcare to other industries that were implementing innovative ways to measure and improve quality and safety. They learnt from aviation, from commercial manufacturing, and from… CONTINUE READING

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J Kretzmann, JP McKnight
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