Flexibility in Business Process Management: An Actor- Network Theory Approach

@inproceedings{Albuquerque2011FlexibilityIB,
  title={Flexibility in Business Process Management: An Actor- Network Theory Approach},
  author={Jo{\~a}o Porto de Albuquerque and Marcelo Henrique de Araujo},
  booktitle={AMCIS},
  year={2011}
}
Business Process Management (BPM) projects deal with two apparently opposite goals: on the one hand, they perform a formalization of the practices by means of business process models; while on the other hand, they simultaneously aim at achieving flexibility. This paper discusses how organizations deal with these two apparently conflicting goals in practice… CONTINUE READING