Fix my street or else: using the internet to voice local public service concerns

@inproceedings{King2007FixMS,
  title={Fix my street or else: using the internet to voice local public service concerns},
  author={Stephen F. King and Paul Brown},
  booktitle={ICEGOV},
  year={2007}
}
UK local governments have invested heavily in ICT in recent years to improve public service delivery. Most local governments now operate contact centres and websites to exchange information and transactions with citizens. But the aspirations of central government go much further - to service "transformation" - and the expectation that citizens and communities will be actively engaged in service design and delivery. In parallel with this new political agenda, technological developments are… CONTINUE READING
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