Five years of total quality management: Campbelltown Hospital.

@article{Gale1994FiveYO,
  title={Five years of total quality management: Campbelltown Hospital.},
  author={Linda Gale},
  journal={Australian health review : a publication of the Australian Hospital Association},
  year={1994},
  volume={17 3},
  pages={102-15}
}
  • Linda Gale
  • Published 1994 in
    Australian health review : a publication of the…
There are many articles in the health literature outlining either a framework for total quality management (TQM) or a success story. There is a dearth of literature reflecting the shortcomings of total quality management during implementation. Yet many of the world's most successful companies learn by reflecting about their past, for example, British Petroleum, IBM, Boeing, Xerox. This paper describes, from a general manager's perspective, the practical application of total quality management… CONTINUE READING

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